Endoscopy Triage Nurse BWH

Job Summary

The Triage RN plays a key leadership role in supporting weekly staffing schedules to optimize patient throughput at the Brigham & Women’s Hospital. The role is approximately 90% triage‑based—providing phone triage, in‑basket messaging, and on‑demand patient communication for upcoming procedures—and 10% on‑site at an endoscopy location for patient‑facing or hands‑on clinical support as needed.

• Triage clinical questions and concerns received via telephone calls and in‑basket messaging.
• Provide clinical guidance, education, and support to patients based on assessment findings and established evidence‑based protocols.
• Coordinate patient care by collaborating with the scheduling team to ensure appropriate booking and preparation for endoscopic procedures.
• Partner with physicians, advanced practice providers, and interdisciplinary team members to promote seamless communication and continuity of care.
• Participate in the development and implementation of individualized care plans to optimize patient outcomes and procedural readiness.
• Maintain thorough and timely documentation of patient encounters and communications in accordance with institutional and regulatory standards.

• Basic analytical thinking necessary to care for a group of patients.
• Observational skills and the ability to set priorities.
• Ability to function under stress with strong interpersonal and communication skills.
• Effective application of hospital standards in the area of service, teamwork, communication, respect for others, and time/priority management.
• Bachelor’s Degree in Nursing (required).
• Registered Nurse (RN) with a Massachusetts license.
• Minimum of 5 years of recent clinical endoscopy nursing experience within both outpatient ambulatory and hospital settings (within the last 6 months).
• Minimum of 2 years of procedural endoscopy conscious sedation administration within the last 3 months.
• Minimum of 2 years of recent triage experience managing outpatient and/or inpatient endoscopy patients (within the last 6 months).
• Demonstrated leadership experience, including daily staff scheduling and workflow coordination to ensure optimal coverage and efficiency.
• Proven charge nurse or resource nurse experience in an endoscopy setting within the last 6 months.
• Demonstrated ability to develop and refine workflows to maintain alignment with evolving best practices.

• Remote Type:
  Hybrid
• Work Location:
  
  850 Boylston Street
• Hours:
  
  0 employee type, per diem, rotating shift (United States of America).
• Pay Range: $41.71 - $105.65 per hour; grade MNA
  333.

The Brigham & Women’s Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. The organization will provide reasonable accommodations for individuals with disabilities and applicants who require accommodation in the job application process.