Occupancy Specialist Job Brookline area,Massachusetts USA,Real Estate/Property

Assist with leasing apartments at Center Communities of Brookline while meeting occupancy goals and complying with the Tenant Selection Plan, HUD, Mass Housing, and Fair Housing requirements
Respond to telephone inquiries and explain housing program requirements, waiting lists, regulations, and the mandatory meals program
Interview applicants and conduct building tours and apartment showings
Maintain the waiting list and ensure compliance with HUD wait‑list management and tenant‑selection regulations
Process eligible applicants from application to admission under Section 8 and LIHTC programs
Verify income, assets, medical expenses, and other expenses and enter data into Yardi
Assist residents with completing, understanding, and signing housing‑assistance documents
Coordinate move‑outs, move‑ins, apartment renovations, inspections, and unit turnover with the Facilities Department
Prepare annual and interim resident income and expense recertifications
Maintain and update tenant files and archived files
Establish and update records for compliance with EHOLC, HUD, Mass Housing, Spectrum, and other regulations
Maintain knowledge of HUD Section 8 and LIHTC regulations through industry sources, handbooks, notices, emails, meetings, workshops, and training
Assist residents with community‑service referrals and monitor participant safety and well‑being
Receive and address complaints and concerns
Follow the HSL Employee Handbook and perform other related duties as required

Requirements

College degree and/or 3 years experience in property management
Certified Professional of Occupancy Certification or equivalent preferred
Prior experience with HUD Section 8 Affordable Housing Program and knowledge of HUD, Mass Housing, and EHOLC regulations and policies preferred
Prior experience with LIHTC and knowledge of Spectrum regulations and policies preferred
Excellent written and verbal communication skills
Proven computer skills, especially Microsoft Word, Excel, and Power Point
Experience with Yardi or similar HUD Affordable Housing software preferred
Exceptional organization, customer service, teamwork, communication, and interpersonal skills required
Ability to manage multiple tasks simultaneously, handle difficult situations, and demonstrate flexibility
Ability to provide high‑quality resident and customer service
Ability to communicate clearly and effectively verbally and in writing

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