Occupancy Specialist Brookline & Revere

Job Description:

I. Position Summary The Occupancy Specialist works at Center Communities of Brookline as part of Hebrew Senior Life’s Property Management team under the direction of the Director of Occupancy & Compliance to assist with the day to day operation of Center Communities of Brookline. The Occupancy Specialist is responsible for assisting with implementing CCB’s Tenant Selection Plan by assisting with managing the waiting list, handling rental inquiries, leasing apartments, completing tenant initial certifications and annual recertifications according to HUD and all other federal, state and local guidelines including fair housing regulations.

In addition, the Occupancy Specialist works as a key member of CCB team coordinating rental activities with the Facilities Department and working closely with other staff from all departments to support the residents of CCB. The Occupancy Specialist is also responsible for partnering with the Director of Property Management to enforce lease terms and House Rules.

The position requires excellent customer service skills to meet the needs of all applicants, residents, family members, guests and professional colleagues of CCB. This role requires a person who is patient, kind and understanding. This person must be able to handle interruptions, stressful situations and difficult customer interaction in a skillful manner. This role requires an independent “self starter” with the ability to prioritize work, perform multiple tasks, anticipate needs, and demonstrate initiative, and be skilled in community building.

This position will support Center Communities of Brookline’s mission of supporting elders to remain independent and active.

II. Core Competencies Ability to consistently provide high quality resident and customer service.

Ability to communicate clearly and effectively both verbally and in writing.

Ability to listen carefully; speak respectfully; be patient, kind and understanding.

Commit to the organization’s core values of respect, dignity and empowerment.

Able to form trusting relationships with residents, families, and team members.

Work collaboratively with colleagues, both within and outside the HSL continuum.

Listen attentively; speak respectfully; promote an “emotional” connection.

Attention to detail and ability to perform and understand basic mathematical calculations accurately.

Ability to read, understand and implement HUD housing regulations and associated policies and procedures.

Have a “can-do” service mentality.

Accept responsibility for all tasks assigned.

III. Position Responsibilities Assists with leasing apartments at CCB while meeting occupancy goals, complying with the CCB Tenant Selection Plan and all other HUD and Mass Housing requirements including Fair Housing regulations.

Responds to telephone inquiries and explains housing program requirements, waiting list, regulations, and mandatory meals program to applicants and maintains regular and timely contact with applicants as required.

Interviews applicants and conducts building tours/apartment showings.

Maintains the waiting list and ensures compliance with all HUD policies related to wait list management and tenant selection regulations.

Processes all eligible applicants from application to admission under the Section 8 Program and Low Income Housing Tax Credit (LIHTC) by verifying income, assets, medical and other expenses as required and entering all data onto Yardi affordable housing software program.

Assists residents in completing, understanding and signing all papers related to housing assistance to ensure compliance with program rules.

Assists with coordinating move outs/move ins and renovation of apartments with the Facilities Department to turn units over quickly;…