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Senior Guest Services Specialist
Job in
Brooklyn Center, Hennepin County, Minnesota, USA
Listed on 2026-08-24
Listing for:
Coffee & Bagel Brands
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Caribou Coffee is hiring a senior Guest Service Representative III in Brooklyn Center, MN. You will resolve escalated guest inquiries across phone, email, chat, and other channels, using CRM tools to research and document cases while coordinating with field leadership, operations, product, and technology teams.
You’ll document decisions, contribute to knowledge bases, and support improvements to tools and workflows.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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