Sales Operations & Customer Experience Specialist

If you've ever looked at a process and thought, "There has to be a better way," you'll feel at home at Cass.

At Cass Precision Machining, we're building more than precision-machined components-we're building better ways to serve our customers. As we continue to grow, we're investing in the people, systems, and technology that will define our future.

That's where you come in.

We're looking for a Sales Operations & Customer Experience Specialist who enjoys solving problems, improving processes, connecting people, and leveraging technology to make a meaningful impact.

You’ll become the operational partner to our Sales team, including our Account Executives, Key Account Managers, Sales Engineers, and Sales Support Administrators, ensuring they have the information, tools, and support they need to deliver an exceptional customer experience.

Working across Scheduling, Purchasing, Engineering, Production, Quality, Customer Service, and Finance, you’ll help coordinate information, identify risks, and solve problems before they impact our customers.

Your success won't be measured by the number of reports you create; it will be measured by how much easier it is for our Sales team to serve customers and how much stronger you help our business become.

This isn't a role where you'll simply maintain existing processes.

You’ll help shape the future of our Sales organization by improving communication, streamlining workflows, implementing new technology, and supporting initiatives that make Cass stronger every day.

As our company grows, you'll have opportunities to expand your skills, lead cross-functional projects, and make a visible impact throughout the organization.

• Salary: $70,000–$85,000 annually
  , based on experience and qualifications.
• Quarterly Performance Bonus: Eligible for a performance-based incentive.
• Medical, dental, and vision insurance
• Company-paid life insurance
• Paid Time Off and paid holidays
• Sick Time
• 9 Paid Holidays
• Professional development and training opportunities

Every improvement you make creates value for both our customers and our employees.

In this role you'll help:

• Improve the customer experience.
• Increase the effectiveness of our Sales team.
• Reduce manual work through better systems and automation.
• Strengthen collaboration across departments.
• Build a more scalable business for the future.

You’ll serve as the operational backbone of our Sales organization, providing the coordination and visibility that allows our Sales team to spend more time building customer relationships and less time searching for answers. You’ll

• Monitor customer orders from order entry through shipment.
• Partner with Scheduling, Purchasing, Engineering, Production, Quality, Customer Service, and Finance to gather accurate production updates.
• Identify schedule risks before they impact customer commitments.
• Provide timely information that enables proactive customer communication.
• Help ensure customer commitments are realistic, proactive, and well-coordinated.
• Support exceptional customer service through collaboration and problem solving.

You’ll help build the systems that support a high-performing Sales organization.

Responsibilities include:

• Maintain and continuously improve Hub Spot CRM.
• Build dashboards, scorecards, and reports that support data-driven decision making.
• Analyze forecasting, pricing, customer trends, and sales performance.
• Improve reporting visibility and data quality.
• Support strategic Sales initiatives and cross-functional projects.

We believe every process can be improved. You’ll help us:

• Research AI, automation, and emerging technologies.
• Identify manual work that can be simplified or eliminated.
• Improve communication and workflows across departments.
• Standardize Sales processes and best practices.
• Support ERP and CRM improvements.
• Lead initiatives that improve responsiveness, efficiency, and customer experience.

Within your first year, you’ll:

• Become a trusted operational partner for our Sales team.
• Improve visibility into customer order status and…