Resident Relations Coordinator - Moment

Resident Relations Coordinator

The Resident Relations Coordinator will be onsite at the management office front desk area to greet and direct current and prospective residents with a welcoming, positive attitude. They are accountable for performing general receptionist and daily administrative duties and effective communication in order to provide a fiscally sound, well‑maintained and socially healthy apartment community.

Moment, a 222‑unit market rate property in downtown Minneapolis.

Thursday to Monday, from 4 pm to midnight.

• Welcomes and greets residents, visitors, and company personnel visiting the office.
• Answers phone calls within three rings and directs them to the proper person or department.
• Provides residents with information to answer questions and resolve concerns.
• Ensures resident needs are met by providing directions and explaining documents.
• Leads resident event coordination, planning, and execution.
• Surveys current residents and prospects for desired services.
• Delivers resident notices for facility upgrades, construction, and relocation requirements.
• Assists with resident retention program development.
• Assists residents with Tax Credit compliance paperwork required per their lease.
• Partners with teams to enter new Work Order requests from residents and staff.
• Assists leasing and property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Performs office support tasks such as filing, sorting mail, mass mailings and photocopying.
• Assists with resident move‑in/out scheduling, inspection and follow‑up to close out files as needed.
• Keeps the Property Manager informed of resident complaints, suggestions for improvement, property liabilities or hazards.
• Manages the property calendar and email inbox, ensuring communications are responded to or forwarded to the correct person or department.
• Maintains key log for all vendors and visitors.

• Ability to communicate effectively with residents and prospective residents (written and verbal).
• 1–3 years of receptionist or administrative assistant experience required; experience in leasing or property management preferred.
• Excellent verbal, written and presentation skills; ability to communicate across corporate divisions.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong work ethic and positive attitude.
• Ability to work independently, prioritize and manage multiple tasks.
• Experience with diverse communities, including tenants with limited English proficiency.
• Ability to respond to the unique cultural, economic and social needs of residents.
• Knowledge of Real Page or other related property‑management software (Yardi, Lead2
  
  Lease, One Site Accounting, etc.) strongly preferred.
• Must possess a valid driver’s license, reliable vehicle with insurance and a safe DMV driving record.
• A passion for the mission, vision, and values of Sherman Associates.

• Professional office environment using standard equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Typical ambient room temperatures, lighting and moderate noise level.

• Regular talk or hearing is required.
• Regular standing, walking, using hands to handle or feel, and reaching with hands and arms.

• Must successfully meet criminal background screening requirements for the position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background).

Pay: $20 per hour plus eligibility for commission or bonus.

Benefits include:

• Medical, dental and vision insurance plans
• Employer‑paid short‑term disability
• Employer‑paid life insurance
• Additional supplemental insurance policies such as voluntary accident & critical illness, hospital indemnity, long‑term disability, pet insurance
• Employer‑paid employee assistance program
• Fully vested 401(k) company match program
• 9 paid holidays and competitive PTO program
• Discounts on Starbucks and hotels through Sherman Associates

Sherman Associates is an Equal Opportunity and affirmative action employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.