Participant Enrollment Specialist

Mains’l Services is seeking a Participant Enrollment Specialist to join our Financial Management Services (FMS) Team
. The Participant Enrollment Specialist will guide individuals and their teams through the intake and enrollment process for Minnesota’s FMS programs. As a key resource for participants, you’ll play a vital role in supporting their transition into self-directed services and ensuring they understand program requirements and processes.

At Mains’l, we’re not just committed to service—we’re committed to our people. We’ve been named a Top Workplace in Minnesota and a Top USA Workplace for the past three years, with additional awards for our Innovation, Work-Life Flexibility, and Purpose & Values.

Mains’l is committed to providing Equal Employment Opportunities to all employees and applicants.

• Provide excellent customer service to participants via phone and e-mail
• Act as a knowledgeable resource on self-directed services for participants and stakeholders
• Demonstrate detailed understanding of Minnesota’s Self-Directed Services Programs
• Communicate roles and responsibilities in household employer relationships
• Process program documentation accurately and within established timelines
• Ensure all required documentation is received and compliant with regulations
• Review participant onboarding packets for completeness and accuracy
• Accurately enter data into internal systems
• Train new managing parties on timesheet systems, regulations, and expectations
• Uphold Mains’l Values in all interactions and decision-making

Hybrid with routine meetings in Brooklyn Park, MN

8:30am-5pm Monday to Friday

$53,560.00/annually

• Previous customer service experience required
• Ability to maintain confidentiality and adhere to HIPAA and other regulatory requirements
• Proficiency in Microsoft Office Suite
• Experienced using database systems and handling detailed data entry
• Strong mathematical and analytical abilities
• High attention to detail and accuracy
• Strong organization and time-management skills
• Ability to manage a high volume of daily communication
• Previous experience supporting individuals via FMS, Medicaid, or PCA/CFSS/CDCS programs is strongly preferred
• College Degree in Human Services or Social Work is preferred

• Paid (on-the-job) training
• Education Assistance – up to $2,000 per year
• 401(k) and matching
• Sick time
• Paid Time Off
• Health Insurance – including dental and vision
• Life Insurance
• Health Savings Account
• Opportunities for growth and advancement
• and more

Join a team that supports people in achieving their hopes and dreams. Apply today to be part of a mission-driven organization that values your contributions.