Collections Associate

• Contact clients regarding past-due invoices, duplicate payments, over payments, underpayments, and credits
• Document all client contacts and conversations in the system
• Work with Project Managers and Account Executives on disputed invoices and missing responses
• Send clients invoice copies as requested
• Upload invoices into Wide Area Workflow and IPP
• Support Accounts Receivable in reconciling assigned account payments
• Enter detailed notes in the AR system and weekly worksheet regarding customer emails, payment status, invoices sent, disputed items, and short or over payments
• Process credit card and ACH payments
• Cover the CorpCC email to process credit card payments for all labs
• Process and resolve unapplied payments, short balances, and refunds
• Research payments and inform UA where they should be applied to accounts
• Suggest improvements and participate actively as a member of a work team
• Promote Pace Analytical's mission through courteous and cooperative interactions with customers and staff

• High School Diploma/GED; and two (2) years of collections/financial administrative support experience; or an equivalent combination of education, training and experience
• Knowledge of principles and practices of collections
• Knowledge of financial and claims auditing principles and practices
• Knowledge of administrative practices and procedures, business letter writing, and common office equipment
• Correct English usage, including spelling, grammar, punctuation, and vocabulary
• Standard business arithmetic, including percentages and decimals
• Knowledge of computer applications and systems related to the work
• Knowledge of effective project team membership practices
• Ability to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations
• Ability to compile and review financial figures for completeness, accuracy, and compliance
• Ability to interpret, apply, and explain corporate policies and procedures
• Ability to use tact, discretion, and initiative within established guidelines
• Ability to research, compile, and summarize informational materials
• Ability to compose correspondence and other written material independently or from brief instructions
• Ability to establish and maintain effective working relationships
• Ability to organize work, set priorities, meet critical deadlines, and follow up assignments with minimal direction
• Ability to contribute effectively to team or work unit goals and activities
• Ability to maintain databases, forms, documents, and related information
• Mobility to work in an office setting and use standard office equipment
• Ability to sit for extended periods
• Ability to lift and carry up to 10 pounds
• Vision to read printed materials and computer screens
• Hearing and speech to communicate in person or by telephone

Demonstrates expertise in collections and financial administrative support, with strong abilities in client communication, invoice processing, and account reconciliation. Proficient in maintaining accurate financial records and collaborating effectively within project teams.

• Collections Principles
• Financial Administrative Support
• Invoice Processing
• Client Communication
• Account Reconciliation

• Collections Principles
• Financial Auditing Principles
• Business Letter Writing
• Standard Business Arithmetic
• Database Management
• Invoice Processing
• Credit Card Payment Processing
• ACH Payment Processing
• Research and Analysis
• Document Management

• Effective Communication
• Team Collaboration
• Tact and Discretion
• Organizational Skills
• Problem-Solving

• High School Diploma
• GED

• Accounts Receivable
• Client Relations
• Payment Processing
• Financial Compliance
• Administrative Practices

• Wide Area Workflow
• IPP
• AR System
• Office Equipment
• Computer Applications