IT Product Manager

At Caribou Coffee we create day-making experiences that spark a chain reaction of
* GOOD
* ! This is our purpose. Our team brings this to life by focusing on what’s really important around here –
* TEAM, GUEST, BUSINESS
* ! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

The IT Product Manager plays a key role in the evolution of Caribou Coffee’s consumer-facing digital channels, including  and Caribou’s mobile apps. This individual leverages data and user research to identify solutions that create best-in-class experiences for our customers and maximize benefit to the organization. This role is the liaison between stakeholders, software engineers, stores, third parties, and customers to envision & execute roadmaps that exceed the company’s objectives.

• Define & drive a digital experience roadmap to meet business goals and drive KPIs
• Work within an agile framework to optimize & manage limited resources, such as developers & designers, to support the primary objectives of multiple projects
• Advance Caribou’s digital capabilities across all platforms, including  & our mobile apps, to ensure company objectives are improved by a constantly changing tech stack
• Develop supporting business cases, including financial impact and benefits statements
• Champion the needs of consumers, business teams, and stakeholders from the inception of an idea through release & post-launch support
• Make data-informed product decisions with qualitative and quantitative research
• Execute plans with engineering, design, analytics, and product peers to coordinate efforts, identify interdependencies, and maintain consistency across projects
• Identify and interact with cross-department stakeholders to ensure all solutions improve guest experience while remaining financially beneficial
• Participate & lead various agile ceremonies to keep teams highly engaged & effective
• Partner closely with teams and vendors to build premium experiences that address specific user pain points and business goals

• Brings the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Feel comfortable embodying a variety of roles to accomplish roadmap objectives, such as Customer Support to Quality Control, and Project Management
• Learn and understand the end-to-end customer journey, discovering where those journeys can be optimized, and crafting new solutions to create industry-leading experiences
• Ability to articulate technical concepts and work closely with business stakeholders
• Stay abreast of the latest technologies and industry trends
• Have a strong respect for the importance of digital privacy & digital security, and remain diligent to push forward those best practices while launching new & improving existing features
• Understand the challenge of “build versus buy”, including the ability to assess vendors for capabilities to augment Caribou’s existing offerings
• Appreciate the complexity of others’ roles, such as Developers & Designers, while understanding the ways to encourage peers to elevate their solutions
• Demonstrates the ability to solve problems, think critically, and make timely decisions
• Results-driven, proven sense of urgency, and demonstrates strong initiative towards business needs
• Possesses a clear and engaging communication style rooted in a desire to understand others and co-create solutions
• Skilled in working with cross-functional teams to create results, resolve issues, and align across the organization
• Ability to inspire creative solutions and thrive in an ambiguous environment

Required:

• 5+ years of progressive experience as a Business Analyst or Product Manager
• Experience with the agile development methodology
• Excellent collaboration and presentation skills
• Self-starter who is comfortable and effective in times of uncertainty and ambiguity
• Ability to balance multiple objectives, projects, and goals
  
  Strong analytical, prioritization, problem-solving, and negotiating skills

Pref…