Operations Manager

• Provide leadership to team members accountable for the processing, service, and administration of multiple or complex processes within Operations.
• Provide coaching, development and support to team to ensure timely and accurate execution of daily functions, while meeting all compliance and regulatory requirements.
• Drive implementation of process improvements ensuring all processes and procedures are appropriately documented.
• Lead and/or participate in projects, serving as a subject matter expert as appropriate.

• 5-7 years of relevant experience
• High school or GED required
• Extensive experience working in operations, processing or customer service team
• Strong working knowledge of Operations processes, policies, techniques, and applicable regulations
• Proven ability to work effectively with internal and external partners at all levels
• Demonstrated people leadership experience
• Strong communication skills, including ability to explain complex issues in an understandable manner.

Demonstrates strong leadership in operations management, ensuring compliance with regulations while driving process improvements and team development. Capable of effectively communicating complex issues and collaborating with internal and external partners.

• Operations Management
• Process Improvement
• People Leadership
• Compliance Knowledge
• Strong Communication Skills

• Operations Processes
• Regulatory Requirements
• Process Documentation
• Project Management
• Customer Service Techniques

• Coaching
• Team Development
• Collaboration
• Problem Solving

• High School Diploma
• GED

• Operations
• Processing
• Service Administration
• Compliance
• Regulations