Service Delivery Consult (GHR) - Pay Service Delivery

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.

responsible for various processes supporting the Bank’s Compensation practices and application support for systems used by managers and HR users.

• Lead accounting governance for all GHR-related events (payroll, compensation, benefits, payroll taxes, etc.) across U.S. and international operations, ensuring accurate booking, reporting, analysis, stakeholder support, and effective execution of financial controls.
• Establish and maintain a robust accounting framework that complies with U.S. and local GAAP requirements, including reviewing, analyzing, and validating financial data for accuracy, completeness, and adherence to enterprise standards.
• Perform reconciliations, variance analysis, and financial reviews to identify discrepancies, investigate month-over-month and quarter-over-quarter changes, detect material deviations, and execute corrective journal entries when required.
• Drive a strong risk and control environment through proactive quality assurance, critical review of work papers, coordination of month-end and quarter-end control activities, attestations, issue management, and continuous risk identification and mitigation.
• Leverage financial and system knowledge to enhance processes and controls, including understanding HR-related financial statements, analyzing end-to-end data flows, and identifying opportunities to improve, simplify, and strengthen reporting and operational processes.
• Supports the evaluation of existing processes, technologies, and routines to drive process improvements
• Supports the implementation of controls to mitigate and manage compliance and operational risk
• Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively
• Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements
• Supports initiatives and routines by identifying solutions that meet business needs and priorities

• Experience in accounting and financial roles
• Demonstrated analytical and research skills…