Customer Service Account Coordinator

Job Title: Customer Service Account Coordinator
Location: Corporate Office - Allied National Services
Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Allied National Services is currently seeking a dependable, upbeat, and assertive Customer Service Account Coordinator to join our corporate office team. This position is ideal for candidates who take pride in delivering exceptional customer service and are comfortable managing a high level of responsibility.

The Account Coordinator will serve as a key liaison between clients and service vendors, ensuring that all service requests are handled efficiently, professionally, and in line with company and client expectations.

• Monitor and ensure daily attendance of employees

• Schedule and confirm special services by phone (pre- and post-service)

• Respond promptly and professionally to customer phone calls and emails

• Maintain and update customer and service records in the CRM system

• Track and follow up on equipment repair requests

• Follow up on service-related issues to ensure resolution and client satisfaction

• Process contractor invoices accurately and in a timely manner

• Source, vet, and onboard new contractors and employees

• 2+ years of customer service experience in a professional office environment

• Strong and stable work history (no frequent job changes)

• Excellent multitasking and time-management skills

• Assertive and confident with strong decision-making abilities

• Ability to thrive in a fast-paced, high-volume work environment

• Strong communication and interpersonal skills

• Intermediate proficiency in Microsoft Excel

• High attention to detail and strong follow-up skills

• Management experience is a plus, but not required

• Associate's or Bachelor's degree preferred, but not required

If you're a motivated, detail-oriented professional who enjoys solving problems and ensuring customer satisfaction, we encourage you to apply and become part of our growing team at Allied National Services.