Customer Service Representative

The Champions Forest Animal Customer Service Representative serves as the primary point of contact for clients, providing exceptional customer service while supporting the medical team in a fast paced veterinary clinic environment. This role is responsible for scheduling appointments, managing client communications, processing payments, and ensuring a welcoming and organized experience for both clients and their pets.

• Greet clients and patients warmly in person and over the phone
• Schedule, confirm, and manage appointments efficiently
• Answer questions regarding clinic services, procedures, pricing, and policies
• Process payments, invoices, and insurance documentation accurately
• Maintain accurate client and patient records
• Triage incoming calls, e‑mails, and messages
• Coordinate communication between veterinarians, technicians, and clients
• Maintain clinic aesthetics by keeping a clean, organized, and welcoming space
• Adhere to clinic policies, procedures, and confidentiality requirements

We are a small clinic, all our employees are cross‑trained, you will receive hands‑on animal training to be able to jump in wherever and whenever needed during the day to ensure daily operations run smoothly.

• Experience in a Veterinary Clinic or animal care setting
• Knowledge of common veterinary terminology and services
• Bilingual is a plus - not required
• Ability to sit and stand for extended periods of time
• Comfort working around animals of varying sizes and temperaments, including exotic animals
• Emotional resilience when dealing with injured, sick, or grieving pets and their owners

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.