Recreation Specialist – Team Services

Overview

The Specialist
- Welcome Team Services is a member of the Recreation and Parks staff team that provides customer service and assistance with front desk operations; program/activity/user support; clerical support; custodial, building maintenance and security support. This position reports to the Recreation Program & Facility Coordinator and works in a fast-paced, diverse recreation center. Opportunities are available in the early morning and late afternoon.

Final date to receive applications: This job posting will be open until filled. If you are interested, apply as soon as possible.

• Provide customer service and assistance with front desk operations
• Provide community resource materials
• Understand policies and procedures to ensure a safe environment for all participants; maintain order; complete required reports
• Assist the Program Assistant II, III and/or Recreation Facility Coordinator with duties
• Attend all staff development / training programs and staff meetings
• Provide assistance to rental groups
• Check in participants at front desk
• Collect fees and secure money in safe
• Open and close facility
• Assist in data entry and program evaluations
• Promote programs to the community through the City website, brochure, and other communications
• Other duties as assigned

• High school diploma or equivalent

• 18 years of age or older
• Previous successful experience working with the public and providing customer service
• Cash handling experience
• Previous experience working with youth and teens

• Ability to interact with teens in a caring, responsible and professional manner
• Ability to maturely respond to any emergency or incident that may arise
• Ability to communicate effectively and respond with tact and courtesy
• Ability to maintain order and security
• Ability to effectively work with youth, teens, adults and families
• Ability to make rational decisions based on established policy and procedure
• Ability to work independently and with minimal supervision
• Ability to relate and work effectively with people from diverse cultural, socioeconomic, racial and ethnic backgrounds
• Ability to provide a level of customer service that meets/exceeds customer expectation and satisfaction
• Embrace and engage in cultural shift toward Continuous Improvement

• 21 years of age or older
• Coursework, classes or training leading to a college degree in Recreation, Education, Human Services, or related field
• Previous experience overseeing seasonal staff
• Experience tracking, data management, data entry
• Knowledge of and a thorough understanding of Teen Zone activity policies
• Knowledge of the facility, building and outdoor areas
• Two years' experience of cash handling experience
• Experience using Rec Trac scheduling software or registration software
• Experience working in a municipal or recreation facility
• Previous experience working with people from various cultural, socioeconomic, racial and ethnic backgrounds
• Fluency in Spanish, Hmong, Russian, Somali, Lao or Vietnamese

The physical demands described here are representative of those that must be met by an employee to successfully and safely perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to fully and safely perform the essential duties.

• This is a seasonal, non-benefited position that will work an average of 15-38 hours per week. Evening shifts Monday
  - Friday 1pm-9pm; possible weekend shifts between 9-7pm; daytime shifts may occur during the week
• Morning mix by the Fusion program, 5:30am-10am
• Office environment; exposure to computer screens; frequent interruptions
• Sitting or standing for prolonged periods; general manual dexterity; adequate hearing, vision and speech required
• Work with irate customers; de-escalation skills required

The City requires a criminal background check and/or qualifications check for this job title. Applicants must sign an informed consent form allowing the City to obtain their criminal history and/or verify qualifications. Those who do not sign the form will not be considered.

Brooklyn Park is a city in Minnesota with a diverse population and community. Our Vision, Values and Goals are part of the Recreation and Parks Department/Zanewood Recreation Center.

Anticipated pay rate: $15.85 starting wage with no experience. With additional qualifications, pay is up to $24.60 per hour, depending on qualifications.

We welcome applications from all individuals. If you need materials in an alternate format or assistance with the application process, please contact Human Resources at  or via e-mail at Human Resources.