Transaction Management Ops Analyst - Error Control Operations Analyst

Job Description

This role handles moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, trade and transfer support, and providing quality service to internal business partners and external clients according to established guidelines and procedures. The position may involve medium to high monetary risk and includes assisting in training less experienced team members.

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation
• Collaborative mindset with ability to partner with support teams to resolve inquiries.
• Intellectually curious with desire to identify and implement innovative solutions.
• Anticipates and proactively identifies and escalates potential risks.
• Ability to operate in a multi-faceted environment while meeting strict deadlines.
• Proficient in Microsoft Office suite of applications
• Flexibility to work an 8‑hour shift, with an emphasis on New York Stock Exchange (NYSE) hours.
• Minimum of 3 years financial operations experience.

1st shift (United States of America)

40

Hourly pay: $24.00 – $37.50, adjusted based on experience, education and skill set.

Role is compensated with a base salary and is not incentive eligible.

This role is benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support so employees can make a genuine impact and contribute to sustainable growth of our business and communities.