Patient Services Representative - Twin Orthopedics

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- Twin Cities Orthopedics role at Revo Health

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Join to apply for the Patient Services Representative
- Twin Cities Orthopedics role at Revo Health

The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties.

This is a part-time (0.275) position working Tuesday and Thursday from 4:30 - 8:00 pm and every other Friday from 4:30 - 8:00 pm out of our Blaine and Brooklyn Park locations.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients, families, and staff
• Rotation of Switchboard Operator duties which include: accepting, handling and transferring calls, coordination of interpreters for clinic appointments, and coordination of patient referrals
• Any and all other duties as assigned

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

• Actual starting pay will vary based on education, skills, and experience.
• A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

• Integrity
  - Do the right thing and take responsibility for what you do and say
• Service
  - Consistently contribute to deliver an exceptional experience
• Quality
  - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation
  - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork
  - Be a…