SaaS Application Support Specialist

Job Type
:
Contract (12 months)

Compensation
: $15.00 - $30.00 per hour (W2)

We are partnering with a large enterprise retail organization to hire an Application Support Specialist to support a business critical assortment and planning application used by merchandising teams. In this role, you will work closely with end users, product teams, and technology partners to ensure application stability, performance, and a high level of service. This position is ideal for someone who enjoys troubleshooting, collaboration, and supporting systems that directly impact business operations.

The Application Support Specialist will provide daily technical and functional support for a merchandising application used across a complex retail environment. You will manage incidents, resolve issues, and help ensure service level commitments are met while contributing to continuous improvement of support processes.

• Provide daily support for an assortment planning application, ensuring reliability, availability, and performance
• Troubleshoot, diagnose, and resolve application and user issues, escalating when appropriate
• Manage incidents and service requests through a ticketing system while meeting service level expectations
• Partner with product, engineering, and infrastructure teams to resolve defects and deploy fixes
• Perform root cause analysis and document resolutions and preventive actions
• Maintain application documentation, runbooks, and support procedures
• Assist with user onboarding, access management, and basic training as needed

• Two or more years of experience in application support, production support, IT support, or a related role
• Experience working with ticketing systems such as Atlassian Jira and Service now
• Experience supporting enterprise or business critical applications
• Strong troubleshooting, problem solving, and analytical skills
• Familiarity with Agile delivery environments
• Ability to clearly communicate technical concepts to non technical users
• Experience supporting merchandising, supply chain, or related business domains
• Customer focused mindset with the ability to manage multiple issues in a fast paced environment
• Strong written and verbal communication skills with high attention to detail

• Experience supporting SaaS or web based applications
• Experience working in large scale enterprise or retail environments
• Exposure to product management concepts or close collaboration with product teams
• Experience using Service Now for incident or service request management

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

Take the first step on your new career path!

To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps!

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!