Service Desk Analyst

Essential Job Functions

• Triage user issues and requests.
• Respond to help desk tickets, telephone calls, email, and walk‑up requests for support.
• Manage the tickets in the Help Desk ticketing system.
• Identify, research, and resolve IT problems.
• Troubleshoot and maintain computer systems connected to production equipment.
• Configure and deploy user hardware.
• Support and comply with the company Quality System, ISO, and medical device requirements.
• Read, understand, and follow work instructions and standard work.
• Participate in required company meetings.
• Maintain an organized work area (5S).
• Participate in the Operational Excellence Program.
• Complete all other work duties as assigned.
• Ability to work in a manufacturing environment.

• Desktop, Windows 10, Troubleshooting, Active Directory, Windows, Customer Service, Technical Support.

• Associate degree in an IT‑related field or relevant work experience.
• Experience supporting a technical environment in a help desk capacity.
• Microsoft Office awareness (Outlook, Word, Excel, PowerPoint).
• Clear and effective verbal and written communication skills.
• Attention to detail.
• Organizational skills.
• Ability to work in a fast‑paced team environment.
• Ability to prioritize and multitask.
• Ability to lift 50 lbs.

• Bachelor's degree in Computer Science or related IS field.
• Experience with ERP, CRM, and other Business Systems.
• Continuing Education; including participation in local chapters, associations, and/or organizations.

Expert Level

This is a Contract position based out of Brooklyn Park, MN.

The pay range for this position is $23.00 - $27.00/hr.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

This is a fully onsite position in Brooklyn Park, MN.

This position is anticipated to close on Jun 1, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.