Overnight Outbound Operator

Position Summary

To manage warehouse and transportation operations as an operator and loadmaster. Keep dock areas organized with dispatch, load all outbound routes efficiently, assist with cooler, freezer, and dry storage organization, monitor outbound product quality, and provide support to the DC team as needed.

• Pick up donations from donors and verify accurate receipt before signing documents.
• Load and unload truck cargo safely and on schedule.
• Maintain positive employee relations with internal and external customers.
• Perform warehouse duties such as filling orders and general warehouse maintenance.
• Support additional tasks as assigned to ensure smooth operation of the food bank.
• Adhere to safety regulations, including OSHA and company-specific guidelines.
• Handle food safely and complete required food safety training within the first 6 months.
• Maintain Food Safety Certification.
• Inspect donated products following food safety guidelines and refuse poor-quality donations.
• Coordinate with dispatch on equipment needs for pending deliveries.
• Organize and load outbound freight for transfer and routes.

• Provide reliable customer service to the transportation department.
• Respond promptly to internal and external customer needs, or notify the manager if unable to do so.
• Act as an outstanding role model for program and company staff in customer service.
• Maintain positive relationships with donors, agency partners, program, and SHH staff.
• Notify manager of any issues or problems in a timely manner.
• Participate in all staff meetings and training.

All staff are expected to conduct themselves in a manner consistent with Second Harvest Heartland’s values.

• We Deliver
  :
  Use head and heart to make decisions, maximize donor dollars, and achieve reliable, safe results.
• We Lead with Our Hearts
  :
  Center partners, neighbors, and teams in our work; anticipate their needs.
• We Are All In This Together
  :
  Collaborate internally and externally; communicate openly and share knowledge.
• We Innovate
  :
  Seek bold new ideas, embrace change, and commit to continuous improvement.
• We Believe Our Differences Make Us Stronger
  :
  Value inclusion and embrace diverse backgrounds, empowering us to fulfill our mission.

• All relevant experience, including work, education, transferable skills, and military experience, will be considered.
• 0–2 years of relevant experience.
• Ability to perform moderate physical labor.
• Food handling experience preferred.
• Ability to learn computerized data input technology.
• Ability and desire to work with individuals of all backgrounds.
• Adaptability to varied work requirements.
• Cooperative teamwork with staff and volunteers.
• Tact and diplomacy in dealing with customers and donors.
• Proficiency in English (verbal and written).
• Follow written and verbal instructions with minimal supervision.
• Must pass commercial driver’s physical and participate in random drug screening tests per state and federal regulations and company policies.
• Ability to obtain a safe food handling license (employer‑paid training).

The role requires frequent lifting (up to 30 lbs), carrying, stooping, walking, and manual handling of equipment. Employees will also perform repetitive tasks and work in a warehouse environment that may include vibration, wet/humid conditions, and sharp tools. Reasonable accommodations may be made for individuals with disabilities.

• Wet/Humid conditions
• Possible violence exposure
• Vibration and vibration‑related hazards
• Slick floors and confined spaces
• Sharp tools and safety equipment requirement
• Use of motor vehicles and mechanical/hand tools
• Potential exposure to fumes, dust, and chemicals, including extreme heat and cold
• Exposure to high and low places, explosive materials, and moving equipment

Second Harvest Heartland is an Equal Opportunity/Affirmative Action Employer.