Director, Global Service & Aftermarket

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Location:

Brooklyn Park, MN, US, 55428

Business Unit:
Ametek Mocon

Posting Date:
Jul 16, 2026

Job Description:

Join MOCON as our Director, Global Service & Aftermarket and lead the transformation of a worldwide service organization at the forefront of analytical instrumentation. In this strategic role, you will shape global service excellence, elevate customer experience, and drive the performance of a high-impact aftermarket network.

Essential duties and responsibilities include:

• Drive the development and execution of a global aftermarket strategy aligned with corporate growth and customer experience objectives.
• Lead the transformation of the global service organization into a scalable, customer-centric, revenue-generating business function.
• Standardize processes, quality systems, safety protocols, and service tools across all global service and repair locations.
• Improve service efficiency and product reliability by reducing repair cycle time, improving first-time-fix rates, and elevating field performance metrics.
• Oversee global KPIs related to service quality, customer satisfaction, corrective actions, safety compliance, and repeat-failure reduction.
• Champion the Voice of Customer (VOC) by ensuring rapid issue resolution and integrating customer insights into product and service improvements.
• Optimize global inventory, parts availability, forecasting accuracy, and supply-chain coordination to support service readiness.
• Lead the global aftermarket P&L, driving profitable growth through pricing optimization, recurring revenue programs, and new service offerings.
• Build, mentor, and develop a high-performing global aftermarket team, including employees and distributor partners, through training, certifications, and continuous-improvement initiatives.
• Collaborate cross-functionally with Engineering, Quality, EHS, Operations, Product Management, and Supply Chain to ensure alignment on service strategy, product improvements, and lifecycle support.
• Ability to travel up to 50% (domestically & internationally).

Experience & Professional Requirements:

• Bachelor’s degree in Engineering, Business Administration, or a related technical field, with 10+ years of progressive global leadership experience in aftermarket, service operations, or after-sales management within industrial, analytical, or electronic instrumentation sectors.
• Master’s degree (MBA or advanced technical degree) in Engineering, Business Administration, or Operations (Preferred).
• Prior leadership of large-scale service transformations, including process redesign, global standardization, and deployment of digital service tools (Preferred).
• Proven ability to lead and transform multinational service organizations, including repair centers, field service, customer support, and aftermarket commercial programs.
• Experience managing distributor/channel-based service networks, covering certifications, performance management, and capability development.
• Strong expertise in service quality systems, including root-cause analysis, CAPA, and compliance with ISO and regulatory standards.
• Hands-on background in global standardization, including process alignment, KPI creation, service documentation, and deployment of systems/tools.
• Demonstrated financial acumen, including P&L management, budgeting, forecasting, and driving revenue growth in service and aftermarket categories.
• Solid technical understanding of electronic instrumentation, diagnostics, troubleshooting, and repair processes.
• Proficiency in data analytics to drive decisions, improve service performance, and support quality and operational excellence.
• Ability to operate effectively in multicultural global environments, influencing cross-functional teams across regions.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

AMETEK MOCON is global business headquartered in Brooklyn Park, MN with additional manufacturing facilities…