Controller, Management

We are looking for a future-focused leader who will use their financial expertise to grow a culture of turning data into usable information that drives informed decisions. This role owns the timely and accurate issuance of monthly financials, projections, and weekly and monthly scorecards, along with the analysis of trends that helps the business predict rather than react.

The scope of this position reaches beyond Finance. The Controller leads our Finance, Information Technology, and Customer Service functions, and is accountable for the customer experience that comes out of those departments as well as the financial results behind it. The right person will set strategy and structure across all three areas, mentor the Customer Service Supervisor who runs that department day to day, and dig into root cause drivers rather than symptoms.

This is a leader who connects what customers experience to what shows up in the numbers.

This position has four direct reports and a total team of eight.

• IT Specialist, who directs our outsourced IT managed services provider
• Customer Service Supervisor, who supervises a team of four

• Provide leadership, coaching, and direction to four direct reports across Finance, IT, and Customer Service
• Mentor the Customer Service Supervisor on the day-to-day management of the team while owning the strategy, staffing model, and long-term direction of the department
• Leverage an experienced team by reviewing their work, coaching, and clearing obstacles rather than absorbing the work yourself
• Set strategic goals and clear expectations across Finance, IT, and Customer Service, developing the team and driving accountability for results.

• Own the accuracy and timely issuance of monthly, quarterly, and annual financial statements, reviewing and approving the work prepared by the Staff Accountant II
• Hold the team to the close calendar, surfacing risks before they become missed deadlines
• Define key financial metrics and provide variance, cost-driver, and trend analysis that turns financial results into actionable business decisions.
• Maintain inventory valuation, standard costing, and margin analysis, and explain what is moving them
• Lead the recurring profitability review, analyzing margin by customer, product line, and job, and bring findings and recommendations to the leadership team
• Review customer profitability and make customer specific recommendations on pricing changes
• Proactively analyze operational trends and customer buying patterns, and make recommendations that shape business decisions
• Ensure proper administration of tariffs, including classification, country of origin, duty calculations, coordination with purchasing and our customs brokers, and the records that support duty treatment
• Drive the annual budget process and interim forecasting, using the Staff Accountant II on assigned sections
• Manage daily cash and cash flow reports projecting cash needs at weekly and monthly intervals or as needed
• Set credit and collections policy, and support the AR Specialist on escalated and high-risk accounts
• Own accounts payable at the policy level, including approval limits and payment timing, with daily execution handled by the Staff Accountant II
• Serve as the senior technical accounting resource for the company and lead the external audit, acting as primary contact for auditors and banking partners
• Coordinate with the company's external tax advisors by organizing and delivering required financial data on schedule, and ensure invoices are processed and paid on time
• Continually assess, execute, and improve policies, procedures, and internal controls throughout the organization

• Accountable for the customer experience that comes out of these departments, from purchase order receipt through delivery, invoicing, and issue resolution
• Own the targets behind the service metrics the Supervisor reports, including on-time delivery, customer satisfaction, and response and resolution time, and run a regular review against them
• Connect service performance to financial performance by identifying where errors, rework, expedites, and escalations are costing margin
• Back the Customer Service Supervisor on escalations and stay close to the health of our largest accounts
• Own the structure of the department, including the staffing model, role levels, coverage, and the standards the team is held to
• Ensure Hub Spot and EDI are used consistently so customer service data is reliable enough to make decisions from
• Coordinate new EDI set-up with 3 rd party provider and ERP system and validate testing
• Align with the CS team, partner with Sales, Purchasing, Production, and Logistics so customer commitments are realistic and consistently met
• Build repeatable processes and documentation so service quality does not depend on any single person
• Utilize new functions within our ERP system and AI as applicable to improve the efficiency of the department and the customer experience