Sales Support Specialist

Workplace Flexibility:
Hybrid

The Sales Support Specialist is an integral part of the sales process and must work closely with the sales team to meet sales objectives. They process and review orders, assist with large and complex quotes or promotions, verify that orders include the correct prices, discounts, promos, and product numbers, and key them into the company’s computer system. They ensure a confirmation is sent to the customer and contact the customer to check any details that may be wrong or to obtain missing information.

To maintain the momentum of delivery, the Sales Support Specialist communicates with manufacturing operations, contracts, service, logistics, supply chain, and other internal groups to see orders and issues through to completion. They provide confirmation and updates to Field Sales on order activities, issues, and status. The Sales Support Specialist takes on a variety of tasks to support sales representatives when they are in the field, handling incoming calls and correspondence, alerting reps to urgent issues, and updating reps on order status and delivery details so that customers remain informed.

They review quotes on behalf of the field territory managers, assist with promotional quotes, and ensure accurate and timely entry of orders and delivery to customers. This position requires the ability to handle numerous responsibilities simultaneously, maintain a professional and knowledgeable demeanor, solve problems calmly and logically, treat each sales rep with respect, and appropriately escalate non-conformities to management and Compliance.