Consumer Investments - Investment Specialist Trainee; Obtain SIE Series

Job Overview

This role provides phone-based services to relationship clients, handling 20–30 inbound service calls daily to solve financial needs. The representative refers clients to specialized sales teams, serving as a central entry point into a fully licensed financial services career.

• Identifies clients’ needs and finds proper solutions to meet those needs by referring sales opportunities to specialist and sales teams.
• Receives training through the licensing/study program, ultimately earning SIE, S7 and S66 certifications.
• Focuses daily on service to sales with existing Merrill clients.
• Provides exceptional client care, grows client relationships, and guides clients with needs‑based solutions that support their financial goals.

• Client-focused with a passion for excellence and a positive team attitude.
• Self-motivated, goal-oriented, and able to multitask in a fast‑moving, performance‑based environment.
• Identifies clients’ needs and finds proper solutions by referring sales opportunities to specialists and sales teams.
• Effective communicator with an aptitude for sales and relationship management.
• Strong computer skills.
• Prepared to pass licensing exams – Security Industry Essentials (SIE) and Series 7 and Series 66.
• Desire to establish a long‑term career in the financial services industry at a fast‑growing company that rewards hard work and dedication.
• Ambitious, disciplined, hardworking, resilient and willing to learn.

• A bachelor’s degree, or 1–2 years of experience in a performance‑based environment.
• Security Industry Essentials (SIE) or other financial services licenses and interest in pursuing the Series 7 and/or the Series 66 licenses.
• Leadership capabilities.

• Establishing Trust
• Customer Service
• Overcoming Objections
• Consulting
• Risk Management
• Organization
• Critical Thinking
• Conflict Resolution
• Building Rapport
• Active Listening
• Customer Focus
• Analytical Thinking

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Decision Making
• Emotional Intelligence
• Result Orientation
• Written Communications
• Account Management
• Adaptability
• Client Experience Branding
• Coaching
• Referral Identification

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay range: $26.92 – $29.33 hourly, offers to be determined based on experience, education and skill set. This role is compensated with a base salary and is not incentive eligible. Benefits are available and include paid time off and other resources to support employees.