Trade Project Coordinator

Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members.

Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive, and uniquely memorable experience that exceeds our customers’ expectations. If you’re as customer focused as we are, passionate about selling a product you can confidently put your name on, and looking for a career, not just another job, this is the place for you.

The Project Coordinator Team at Pella Northland is focused on delighting our customers in their interactions with Pella following the sale of our product and preceding the delivery or installation. They excel in ensuring that the customer experience with Pella is world class by coordinating quoting, purchasing, scheduling, and delivery of customer orders. They play a critical role in explaining the process and what to expect, as well as making sure customers have everything needed for the best possible experience.

• Provide quality customer service to internal and external customers daily via telephone, email, text, and in-person communication.
• Manage product delivery scheduling and details, ensuring timely fulfillment of orders and installation success.
• Manage recovery process and coordinate solutions for shortages and damaged product.
• Provide exceptional support and project updates to customers in the following areas:
  • Product delivery
  • Product availability
  • Scheduling coordination
  • Homeowner follow-up communication
• Develop long‑term, mutually beneficial relationships with general contractors, building owners, and consumer clients.
• Coordinate service appointments and appropriate follow‑up as needed.
• Purchase products from vendors and corporate manufacturing facilities in a timely and accurate manner.
• Record all details and update tasks to maintain clear and consistent communication for customers.
• Manage and coordinate product installation requirements and scheduling, ensuring excellent communication throughout the entire process.
• Assist in researching open receivables status and support the team in collecting receivables.
• Promote and facilitate continuous improvement activities in the department.
• Handle special projects and other duties as assigned and based on business necessity.
• Strive for 100% “Very Satisfied” customers.

• Strong attention to detail
• Strong verbal and written skills
• Ability to multitask and excel in a fast‑paced environment
• Customer focused
• Strong computer aptitude
• Positive energy and teamwork mentality
• Results oriented, goal driven, and self‑motivated
• Experience working with a highly technical product is desirable
• Must have High School Diploma or GED, AA or Technical degree preferred
• 1‑2 years of customer service or general business/administrative experience preferred

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) Benefits
• Paid Time Off