Channel Account Manager – MSP

Responsibilities

• Build and maintain strong, strategic relationships with key stakeholders across assigned managed service provider (MSP) partners
• Develop and execute partner enablement plans, including training, certification, and ongoing education to drive partner effectiveness and growth
• Lead joint business planning with partners, establishing clear revenue targets, success metrics, and performance milestones
• Collaborate cross-functionally with sales, marketing, support, and leadership teams to support partner success and exceed expectations
• Influence pipeline development and maintaining up-to-date opportunity tracking in Salesforce
• Consistently meet or exceed revenue, pipeline, and partner-driven sales goals
• Drive adoption of Arctic Wolf’s solutions and new technologies across the partner ecosystem
• Onboard and develop new high-potential partners to expand market coverage
• Proactively manage channel dynamics and resolve conflict through clear communication and adherence to Arctic Wolf’s partner program guidelines

• 3+ years of channel sales, partner management, or territory management experience in cybersecurity, networking, or SaaS
• Strong understanding of MSP go-to-market models and partner ecosystems
• Experience developing and executing joint business and marketing plans with partners
• Familiarity with distribution-led channel models
• Proven track record in pipeline generation, forecasting, and closing partner-driven opportunities
• Ability to thrive in a dynamic, fast-paced environment
• Willingness to travel regularly within the assigned territory