Account Manager

Die HAHN Automation Group ist der globale Lösungspartner für Fabrikautomation. Das Unternehmen steht für industriespezifisches Know-how, ein umfangreiches Projekt-Portfolio und eine globale Organisation mit Servicefokus aus einer Hand. Von der manuellen Bearbeitungsstation über teilautomatisierte Zellen bis hin zur kompletten Automatisierungslinie arbeiten 1.800 Mitarbeitende an 22 Standorten weltweit an individuellen Lösungen. Darüber hinaus verschafft das digitale Produktportfolio produzierenden Unternehmen einen Wettbewerbsvorteil, indem es ihre Effizienz steigert und ihnen den Weg zur Smart Factory ebnet.

Kunden in den Industrien Automotive, Consumer Goods, Electronics sowie Med Tech profitieren von Expertise, die auf über 30 Jahren Erfahrung und internationaler Innovation basiert.

The principal duties will include, but not be limited to:

• Management of assigned existing customers within an assigned industry vertical
• Expansion of existing customer relations, identification of cross- and upselling potential
• Management of the entire sales process from needs analysis to contract closure
• Collaborate closely with Project Management, Engineering, and Service teams to ensure customer success while identifying and driving opportunities to grow service sales, with a focus on retrofits, relocations, and consulting services, and other aftermarket solutions
• Development of offers for customers with target to receive PO. Focus on price setting, negotiation with customer and coverage of legal and commercial factors. Coordination with Applications Engineer
• Negotiation of change orders in cooperation with Project Managers
• Maintain deep understanding of customer manufacturing strategies, automation maturity, and competitive landscape
• Act as the voice of the customer internally, escalating risks and opportunities early
• Build and execute multi-year account plans (APs) aligned with customer roadmaps, capital investment cycles, and HAHN capabilities
• Drive qualified funnel creation within the existing account base
  Taking ownership of leads from respective accounts
• Structured needs clarification, technical coordination, and quote creation
• Ensuring fast response times and professional initial contact
• Depending on seniority, the Account Manager handles the following activities:
  Responsibility for defined strategic target customers (Target Accounts);
  Development of individual account strategies (Stakeholder Analysis, Value Proposition);
  Proactive market development and systematic relationship building;
  Coordination of internal resources (Pre-Sales, Technical, Management)
• Maintenance and development of the account and opportunity pipeline in CRM
• Creation of revenue forecasts and sales reports
• Contribution to market and competitive analyses within the region
• Drive leads and opportunities through L2Q process and quotation desk
• Travel required, including overnight travel – potentially domestic and international

Education:

Bachelor’s degree with emphasis in Engineering, Business, Marketing, or a related field, or an equivalent combination of education and experience

Experience:

3+ years of experience in account management, technical sales, business development, or customer relationship management, preferably in automation, industrial equipment, capital equipment, or manufacturing

Additional skills:

• Proven ability to grow existing customer accounts by identifying cross-selling, upselling, and service opportunities while consistently meeting or exceeding sales targets and fostering an atmosphere of trust, integrity, fairness, technical competency, and a sense of urgency
• Strong understanding of customer technical challenges, complex technical sales processes, including needs analysis, solution development, proposal creation, pricing, contract negotiation, and closing
• Ability to build and maintain trusted and collaborative relationships with customers, executive decision-makers, technical stakeholders, and cross-functional internal teams
• Strong business acumen with the ability to understand customer manufacturing processes, automation strategies, and capital investment plans
• Excellent written and verbal communication,…