Security Officer

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Full Time Nisswa, MN, US

6 days ago Requisition

Salary Range: $18.50 To $20.00 Hourly

Both Full-time and Part-Time positions available

As a Security Officer, you are the cornerstone of safety and security across our entire resort, operating continuously 24 hours a day, 7 days a week. You'll be responsible for actively monitoring and safeguarding guests, employees, and all resort properties. Your shifts will involve patrolling various areas and buildings according to a comprehensive checklist, ensuring constant vigilance.

• Conduct regular patrols of all resort areas and buildings, meticulously following established checklists to ensure thorough coverage and identify potential security risks.
• Maintain continuous and clear communication with all resort departments, including Front Desk, Maintenance, and Guest Services, using radios and phones to coordinate responses and share critical information.
• Respond promptly and effectively to all security and emergency calls, demonstrating sound judgment and adherence to established protocols.
• Implement Grand View Lodge's emergency procedures, assisting with situations such as medical emergencies, fires, natural disasters, or disturbances, and ensuring proper authorities are notified.
• Secure all resort buildings and facilities that close overnight, performing locking procedures and verifying integrity.
• Provide assistance to the Front Desk with guest needs, including room deliveries and transportation requests, especially during overnight shifts.
• Skillfully de-escalate and resolve situations involving unruly or disruptive guests, maintaining a calm and professional demeanor.
• Contact law enforcement or fire department personnel when necessary, providing clear and concise information.
• Complete detailed and accurate incident and accident reports, documenting all relevant information and actions taken.
• Prioritize tasks effectively to ensure maximum efficiency, especially during high-stress situations.
• Demonstrate strong judgment and decision-making skills under pressure.
• Other duties may be assigned by Safety & Security Manager and Resort Leadership.

• Must be at least 18 years of age with a valid driver's license and a clean driving record for a minimum of one year to meet company insurance requirements; occasional use of company vehicles may be required.
• Ability to stand and walk for extended periods (4-5 hours at a time), climb stairs, reach, and bend.
• Ability to occasionally lift over 50 pounds.
• Comfortable working in a variety of indoor and outdoor settings, often in varying weather conditions.
• Capable of extended periods of standing, walking, and walking while carrying objects weighing 0-30 pounds, with short periods of carrying 25 pounds or more.

• At least 18 years of age and a driver’s license—use of company vehicle is required.
• While previous security experience is preferred, it's not strictly required. We welcome candidates with a strong work ethic and a commitment to learning.
• Excellent verbal and written communication skills are essential for effective interaction with guests, employees, and emergency services, as well as for accurate report writing.
• Demonstrated ability to exercise good judgment and critical thinking to quickly assess situations, make sound decisions, and resolve conflicts calmly and effectively.
• Current First Aid and CPR certification is a significant asset. If not currently certified, a willingness to obtain certification is expected.
• A genuine desire to assist guests and provide exceptional service, even in challenging situations, is crucial for success in our resort environment.