Event Technician, Audio Visual; Part Time Casual - Minneapolis Marriott Northwest Hotel & Conf

Position Overview

A Technician is responsible for the set up and operation of basic/small‑scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

• Execute flawless event support through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

• Strive to exceed the expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Meet with guests on site to ensure their needs are met and the equipment setup is working properly.
• Monitor events and check on customers throughout the day.
• Understand and foster the hotel/client relationship.

• Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem‑solve equipment and software issues.
• Handle equipment challenges and changes in a timely and professional manner.

• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use the equipment sheets to determine the equipment scheduled for set up and for strike. Interact with other staff and outside vendors for equipment.
• Increase revenue by utilizing floor up‑selling techniques.
• Work with clients to finalize invoices.
• Complete order entries in Navigator as needed.

• High School Diploma required. Associate’s degree preferred.
• External applicants must complete all training and certifications required for this position within 60 days of start date. (See the career path at  for technical requirements.)
• Internal applicants must complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio‑visual experience or equivalent in an educational environment preferred.
• A valid driver’s license required for team members that may operate company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

• Hospitality
• Ownership

• Instills Trust
• Safety Conscious

• Action Oriented

• Tech Savvy

• Communicates Effectively

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Occasionally

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Occasionally
• Over 100 lbs:
  Never

• Close Vision:
  Continuously
• Distance Vision:
  Continuously
• Color Vision:
  Frequently
• Peripheral Vision:
  Occasionally
• Depth Perception:
  Frequently
• Hearing:
  Continuously

• 0‑15 lbs:
  Continuously
• 16‑50 lbs:
  Frequently
• 51‑100 lbs:
  Frequently
• Over 100 lbs:
  Occasionally

Note:

The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. Working conditions will vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or the representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all…