Field Service Technician

Summary

We are looking to hire an experienced field service technician to look after the service and support needs of our customers. As a field service technician, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on use and maintenance of company equipment. To ensure success you should have excellent troubleshooting skills, plenty of field experience, and the ability to adapt to a changing work schedule.

Ultimately, a top-level field service technician efficiently manages all aspects of the job including, but not limited to, over the phone support, field service calls, equipment installation, and bench repairs while maintaining high-quality service work for any job size.

• Travel for field service, sales support and installation work.
• Provide technical phone support to customers including extended hours of support.
• Perform in‑house repair of industrial ink‑jet printing, marking, and coding equipment.
• Provide professional customer service.
• Access bills of material and drawings to support repair efforts.
• Document work performed, time and parts used to complete duties. May access computerized returned‑goods system to enter updates or obtain information.
• Advise supervisor or other departments of unusual damage or failures that may have been caused by Squid design, assembly or shipping efforts.
• Recommend changes to design, assembly or packaging procedures to improve product serviceability, performance or durability.
• Adhere to department policies for warranty and service repairs.

• Maintain accurate inventory levels by following inventory processing procedures.
• Work safely. Maintain safe, clean and organized work area.
• Train coworkers as assigned.
• Other duties as assigned.

• High school diploma or equivalent.
• Minimum of 2‑5 years related experience.
• Intermediate understanding of electronics and PC networking.
• Strong electro‑mechanical aptitude with good trouble‑shouting skills.
• Ability to provide professional customer service.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and manage time effectively.
• Ability to work independently.
• Good knowledge of Microsoft Word and Excel.
• Must have a valid Class D driver’s license.
• Ability to travel 25‑30% of the time.

• Associates degree in a technical specialty.
• Previous experience servicing electro‑mechanical products.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While carrying out the responsibilities of this role, the employee is routinely required to use skills requiring motor coordination with finger dexterity (e.g., assembly of small parts/components, machine operation, etc.)

during most of a normal workday. Regular verbal communication and hearing are also necessary. Occasionally, the employee may need to stand, walk, bend, kneel, crouch, or crawl. Lifting and/or moving items weighing up to 50 pounds may be required at times, typically from waist level and over distances up to 50 feet. This position also demands specific visual abilities, including close‑up vision and the capacity to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions during most of a normal workday. Required to be exposed to an environment that involves some dirt, odors, noise, and similar elements during most of a normal workday.