Career Advisor​/Workforce Case Manager

Position Overview

Career TEAM seeks an Adult and Dislocated Career Advisor / Workforce Case Manager to provide career counseling, intensive case management, and follow‑up services. The role is full‑time, 100% onsite under the supervision of the Project Director.

• Provide information and case management services to the community.
• Complete intake and eligibility determination for the workforce program.
• Assess job seekers’ employment and training needs and abilities through interviewing, testing, and other methods.
• Serve as a liaison between workforce development programs and community partners.
• Enter data into and otherwise use and process clients through any participant information system as required, and any other database as required by the One‑Stop system.
• Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals.
• Counsel clients on available job opportunities, training programs, and other services.
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities.
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients.
• Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation.
• Maintain accurate individual case files for each registered customer, assuring that each file contains all required eligibility documents and meets compliance requirements.
• Develop a comprehensive Individual Employment Plan (IEP) for all customers and provide referral and tracking of eligible customers into contracted programs provided on‑site at the One‑Stop centers and/or located in the community in accordance with established contracts.
• Meet and/or exceed program benchmarks. Participate in all staff‑related events as required, including but not limited to training, staff meetings, and individual supervision.
• Complete all required reports.

• Bachelor’s degree or higher or an equivalent combination of education and experience with 5+ years in operations.
• Strong communication skills and knowledge about community resources.
• Multilingual and bilingual preferred.
• Possess strong analytical and problem‑solving skills, with the ability to make well‑thought‑out decisions.
• Must be computer literate and have MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systems.
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive.
• Ability to serve as a role model to customers and motivate them towards achieving goals.
• Ability to meet and/or exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational, and communication skills, both oral and written.
• Knowledgeable about the WIOA program and other workforce program requirements.
• Demonstrated ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality.
• Exceptional time management skills to meet deadlines and work under pressure.
• A valid driver’s license.

• 401k with a generous employer match.
• Medical, dental, and vision insurance with an employee‑sponsored HSA on any qualifying plans.
• Disability insurance.
• Employer‑sponsored life insurance policy.
• Supplemental insurance.

$49,000 – $52,000

Position may require local travel up to 25% of the time.

Full Time, Non‑Exempt.

Career TEAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.