Supervisor DSD Delivery

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

This role is onsite M-F. No Relocation.

You will execute warehouse operations in terms of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will also work collaboratively with key internal and external (third‑party logistics vendors) business partners to ensure effective management, timely solutions and execution. You will also be responsible for activities such as inventory management (iDoc management, stock reconciliation), interface monitoring, track and trace, claims management, invoice management, compliance execution (HSE, quality, risk management), tender support, third‑party performance management, pallet management.

• The Supervisor, DSD Delivery role is a front‑line leadership role that is responsible for the day‑to‑day tactical execution of branch operations and its broader CS&L strategies in relation to our delivery business.
• The Supervisor, DSD Delivery is responsible for effectively driving execution against all core Key Performance Indicators (KPIs). Additional responsibilities: being directly engaged with the delivery drivers – providing ongoing coaching, working with customers, and managing the standard work processes for Delivery Pillar, while optimizing service and ensuring cost management.
• The Supervisor, DSD Delivery will be responsible for Driver Methods supporting the first level of Daily Management System meeting in the field. Scheduling routes, completing ride‑along, and ensuring compliance with FMCSA Rules and Regulations (Hours of service, DOT breaks, etc.).
• KPI’s:
  Delivery Labor Budget and financial acumen, Delivery efficiencies, Overtime %, Driver Methods %, Driver performance and management, Routing and compliance, FMCSA Rules and Regulations compliance, Electronic Logging Device (ELD) compliance.
• Secondary KPIs:
  Electronic Proof of Delivery (ePOD) %, Pre and Post trip compliance, % Handheld usage, On Time Delivery, Indirect hours (non‑productive).

A desire to drive your future and accelerate your career and the following experience and knowledge:

Manage daily plans including order/route management, employee performance, and daily communication with internal/external customers and stakeholders.

Drive KPIs under main categories of (1) Safety, (2) Service, (3) Savings, and (4) People.

Safety:
Promote safety culture. Responsible for driving plans that reduce branch incident/accident rates, ensuring a successful roadside inspection, holding DMS meetings, ensuring effective and compliant pre‑and post‑trip inspections, conducting a successful branch and cross‑dock safety audit.

Service:
Responsible for ensuring delivery efficiencies with accurate order fulfillments (Target TQA / Wal‑Mart ASN order accuracy reports), route compliance, and on‑time deliveries at the store level. Participates in cross‑functional meetings with Demand/Fulfillment Planning, Retail Teams, Customer Teams, and Headquarters Support including but not limited to Leadership Planning Team meetings, District Sales meetings, etc.

Savings:
Responsible for Delivery Labor Budget and financial acumen. Responsible for completing payroll approvals (INFOR) for all direct reports in a timely manner. Driving lowest cost per case in delivery operations by executing against annual productivity plans, Lean Six Sigma/productivity projects, maintaining the loss prevention network regarding waste, and employee performance management, etc.

Identify supply chain opportunities and ensure issues are addressed in a strategic and tactical manner.

Functional / Technical

Competencies:

HSE Essentials & Safety (Personal Process & Vehicle) Warehouse & Transportation Operations Business Partnering Customer Centricity Order to Bill Understand and participate in the continuous improvement programs that reduce cost and our carbon footprint and improve the service performance of the operation.

People:
Interview, onboard, and develop direct reports/core team in multiple formats (classroom, On the Job…