Intake Coordinator

Intake Coordinator

Location: Brooklyn, NY

Position Type: Full-Time

Schedule: Monday through Friday, Standard Business Hours

Salary: Based on Experience

We are seeking a dedicated, detail-oriented, and compassionate Intake Coordinator to join our team in Brooklyn, NY. This role is a key point of contact for families, clients, and insurance providers and plays a vital role in ensuring a smooth and supportive intake process. The Intake Coordinator advocates for clients and families while coordinating services, maintaining accurate records, and collaborating closely with internal teams.

The ideal candidate has experience in the ABA industry, strong communication skills, and a genuine passion for helping families navigate services. This position requires professionalism, empathy, and the ability to manage multiple priorities in a fast-paced environment.

• Serve as a primary point of contact for parents and caregivers throughout the intake process
• Coordinate closely with parents to gather required information and provide clear guidance
• Build and maintain positive, trust-based relationships with families
• Advocate for clients and families to ensure timely and appropriate access to services

• Communicate directly with insurance companies to verify benefits, authorizations, and eligibility
• Register new clients accurately into internal systems
• Ensure intake documentation is complete, accurate, and up to date
• Track intake progress and follow up as needed to prevent delays

• Work closely with other intake coordinators to manage caseloads efficiently
• Coordinate with clinical and administrative teams to support service onboarding
• Share updates and collaborate to improve intake workflows and client experience

• Maintain accurate records while adhering to confidentiality and compliance requirements
• Ensure all intake procedures align with organizational policies and industry standards
• Stay organized and detail-focused when managing multiple intakes simultaneously

• Minimum of 1 year of experience in the ABA industry
• Strong understanding of intake processes and insurance coordination
• Excellent communication skills, both verbal and written
• High attention to detail and strong organizational skills

• Passionate, understanding, and client-focused
• Able to communicate with empathy and professionalism
• Collaborative team player who works well with others
• Comfortable advocating for clients and navigating complex situations

• A strong desire to add value and make a meaningful impact
• Respectful in all interactions with families, colleagues, and partners
• Embraces challenges and approaches problems with a solutions-oriented mindset
• Maintains a positive attitude and supportive presence

• Supportive and collaborative work environment
• Opportunity to make a meaningful difference in the lives of clients and families
• Long-term growth potential within the organization