Administrative Assistant, Homelessness Prevention Initiative HomeBase

Overview

Home Base- is a CAMBA program that provides case management and essential services to at-risk individuals and families in Brooklyn and Staten Island to prevent homelessness. Individuals and families receive services that help them overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households.

• Provide administrative and clerical support to ensure the smooth operations of all departments.
• Answer and screen incoming telephone calls; direct callers and general voicemail messages to the appropriate personnel.
• Assist non-clerical staff with clerical work (data collection and data verification).
• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with Federal, State, City and CAMBA security and privacy policies intended to protect the security and privacy of individually identifiable health information.
• Greet and monitor clients in the waiting area.
• Provide callers with answers to questions about the organization (e.g., address, fax #, directions).
• Compose, type and send general correspondence, memos, reports and marketing materials (via e-mails, faxing, interoffice mail, etc.).
• Copy, collate and file correspondence and various documents weekly.
• Organize and maintain filing system(s).
• Coordinate and schedule meetings, conference calls; prepare agendas; reserve and prepare meeting rooms/facilities.
• Record, type and distribute minutes of meetings.
• Enter data into automated management information system.
• Ensure all agency forms, staff directory, and profiles are updated weekly.
• Ensure that fax and copy machines are in working condition.
• Monitor, troubleshoot, and track all office equipment maintenance issues.
• Schedule all office equipment repairs and servicing as needed.
• Prepare, submit and track all MIS requests for assistance.
• Post, monitor and secure information on all employee and/or client bulletin boards.
• Conduct criteria screenings of potential clients.
• Direct clients and walk-ins to proper sign in sheets when entering the office.
• Facilitate the tracking, distribution and maintenance of office cell phones.
• Collect and track employee time and attendance/vacation/comp-time and record into log.
• Provide purchasing/procurement support (e.g., reconcile purchase orders and invoices).
• Order, receive, track, store and distribute office supplies.
• Assist with the audit of all employees' time and attendance data.
• Deliver all employee time sheets to the Payroll department.
• Coordinate and assign staff mailboxes as needed.
• Conduct mail pick ups and/or deliveries.
• May facilitate, monitor and log client’s business phone usage.
• May coordinate, plan and participate in special events.
• May provide administrative support to upper management staff (EVP, SVP, VP, SPD, PD, APD, SPM, PM).
• May arrange and coordinate travel schedules and reservations, and prepare travel vouchers.
• May update appointment calendars.
• Tasks may be modified, expanded and/or assigned over time.

Note:

The original description emphasizes responsibilities; no formal qualifications are listed. Please review and add specific qualifications as needed.