Hybrid Intake Scheduling Specialist - Queens

Elder Serve Health is a mission-driven, nonprofit managed care organization serving the New York metropolitan area. Elder Serve provides long-term services and supports to more than 20,000 older adults and adults with disabilities across New York City, as well as Westchester, Nassau, and Suffolk Counties. Elder Serve primarily serves a frail and elderly membership who is predominantly dual-eligible and enrolled in Medicaid managed long-term care, Medicare-only and integrated Medicaid-Medicare plans.

The Care Source and Elder Serve affiliation addresses these critical long-term care needs to help members be as healthy and independent as possible.

Job Summary:

The Intake Scheduling Specialist processes referrals; explains the program(s) and their benefits to potential enrollees and their families; addresses Medicaid issues of potential enrollees to Entitlement department and timely follows up on their resolution; schedules RNs visits, communicates to referral source about status of referrals; assures accuracy of data entry and demographic updates; provides office assistance to Intake/Outreach department and performs related duties as assigned.

• Process incoming referrals by reviewing documentation for accuracy, completeness, and eligibility, and entering required information into internal systems.
• Assist with obtaining follow up documentation, including outreach to providers, clients, or vendors to secure missing or updated records required to advance referrals.
• Schedule appointments efficiently, ensuring proper alignment of client needs, provider availability, and program requirements.
• Manage and maintain the shared intake inbox, triaging all incoming communication, responding to inquiries, and routing messages to the appropriate team members promptly.
• Coordinate with external vendors to confirm availability, provide updates, and ensure smooth scheduling workflows.
• Track and monitor referral statuses, following up proactively to prevent delays and maintain accurate documentation.
• Support continuous workflow improvement by collaborating with the intake team and identifying opportunities for process optimization.
• Perform any other job related duties as requested.

• High School or GED required
• Associates degree preferred
• Two (2) years experience in healthcare setting preferred
• Experience in working with scheduling system (EHR/EMR platforms and shared inbox tools (Outlook shared mailboxes) required
• Bilingual- verbal and communication required

• Excellent verbal and written communication skills in English, and excellent verbal communication skills in Bangla, to support communication with a diverse client population.
• High attention to detail when reviewing documents, entering data, and managing schedules.
• Above average typing speed with strong precision (40 WPM with 98% accuracy), and the ability to quickly learn and navigate various computer systems, tools, and platforms.
• Professional and clear communication style when interacting with clients, providers, and vendors.
• Strong customer service mindset, demonstrated through timely and professional responses to inquiries.
• Strong organizational and time management abilities, with the capacity to manage high volume referrals and competing deadlines.
• Strong follow through to ensure referrals progress without avoidable delays.
• Effective problem-solving skills to identify scheduling conflicts, missing information, and process gaps, and to provide practical solutions.
• Analytical thinking to identify missing information, anticipate scheduling conflicts, and elevate concerns when needed.
• Adaptability and resilience in fast paced, high-volume environments.

• None

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

• Employment in this position is conditional pending successful clearance of a criminal background check. If the criminal background results are unacceptable, the offer will be withdrawn or, if employee has started in position, employment in position will be terminated.

Compensa…