Family Scheduling Coordinator; HealthCare Services

Overview

Family Scheduling Coordinator (Full-Time) – Brooklyn, NY

We are seeking a highly organized, compassionate, and proactive Family Scheduling Coordinator to support our growing ABA services team. This role serves as a key point of contact for families, therapists, and internal teams—ensuring smooth onboarding, clear communication, and seamless scheduling from start to service delivery.

If you thrive in a fast-paced environment, enjoy helping families, and are detail-oriented with strong follow-through, this role may be a great fit.

• Coordinate the onboarding process for new families, including welcome communications and introductions
• Manage and confirm therapy schedules once services are approved
• Serve as a liaison between families, Staff, and recruiting teams
• Enter and maintain accurate scheduling information in internal systems
• Handle schedule changes, cancellations, and ongoing adjustments
• Respond to family and staff questions related to scheduling and services
• Conduct proactive check-ins with families and staff after services begin
• Support communication with schools or daycare providers as needed
• Assist with general outreach, follow-ups, and administrative coordination

• Strong organizational and time-management skills
• Excellent written and verbal communication
• Ability to manage multiple priorities with professionalism and empathy
• Comfortable working with families, clinical staff, and internal teams
• Detail-oriented with strong follow-through
• Prior experience in healthcare, ABA, homecare, or scheduling is required.

• Meaningful work supporting families and children
• Collaborative, supportive team environment
• Opportunity to grow within a mission-driven organization
• Stable, full-time position with impact

Please submit your resume and a brief note outlining your interest.

Job Type: Full-time

Location:

In person