After Sales Support Policy Administrator - MCC

After Sales Support – Policy Administrator

The After Sales Support – Policy Administrator involves working in a fast-moving environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company, working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

• Administrative experience in a customer focused role
• Strong knowledge of Microsoft Office (Word & Excel)
• Experience working in pressurized environment with tight deadlines
• High attention to detail.
• Time Management
• Strong communication (verbal & written)
• Team Player
• Flexible and display ability to prioritize workload.
• Proactive and ability to use initiative, solution driven.
• Ability to work well under pressure

• Bachelor's Degree:
  Medical background is a must.
• Experience in insurance is a plus.
• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24-hour service level agreements (SLA)
• Process 40+ email per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
• Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
• Responsible for the policy management of small, medium and large corporate clients.
• Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
• Aim to achieve a first-time resolution when communicating via email or phone.
• Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.