Office Associate II

Join The Best Team In Brooklyn

We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life's greatest satisfactions: the discovery of a good book.

Now's your chance to join the best team in Brooklyn!

Brooklyn Public Library's (BPL) Adult Learning Department is given very specific performance targets which are used to assess the effectiveness of the program and eligibility for funding. The Office Associate II will manage the required automated data systems for collection and recording programmatic data - personnel information for instructional and administrative staff; program inventory, maintain book collections; student assessment data, including initial testing and follow up testing data;

contact/attendance hours; and outcome survey data – that will be utilized by the department to advance program achievement of mandated performance targets, including decision-making, evaluation, and reporting.

The Office Associate II will work collaboratively with the Adult Learning Center team, volunteers, instructors, dept. staff, and participants enrolled at the Central Adult Learning Center groups, classes and related programs to support the gathering of accurate and timely data and the efficacy of instructional staff utilizing the data collection systems. Other key responsibilities include performance of general office duties, managing inventory of assessment and instructional materials processing, supplies, equipment, collections, assisting participants, triaging multi phone lines, shared email accounts, registrations, outreach, and covering groups in absence of tutors, etc.

The Office Associate II should have a thorough knowledge of databases, Salesforce, Google Drive, Microsoft Access, Excel, as well as excellent communication and customer service skills. The Office Associate II can be responsible for supervising clerical staff.

This is a full-time, union, non-exempt position. The hiring salary for this position is $44,007.60.

• Perform accurate and timely data entry of program, participants, and instructor information
• Maintain inventories of equipment, assessment materials, instructional materials, supplies, etc. necessary for implementation of programming
• Create data collection forms and tools utilizing word processing, spreadsheets, and databases
• Furnish reports and updates based on data and provide recommendations for program improvement as necessary
• Assist with general office duties, including filing, photocopying, correspondence, etc.
• Provide excellent internal and external customer service, communication with students and instructors as necessary for data collection; interface with funders and related agencies as necessary
• Supervision and support of subordinate clerical staff; collaborate with Departmental team members and staff
• Assist with ABE/HSE information sessions, assessments, outcome follow-ups, orientations, and events
• Liaise with staff at learning centers and branches as well as departments regarding logistics related to scheduling, inventories, programming materials, and supplies
• Person in charge of Adult Learning Center in the absence of site manager and literacy advisor
• Engage in ongoing staff development activities to improve the efficacy of technology skills required for efficient management of program data
• Assist with groups/classes as needed

• High School Diploma or equivalent required, Associates Degree or two years of college a plus
• 2 years experience – clerical, data entry, customer service, administrative or equivalent position
• Experience working on outcomes and deadline driven grant funded projects and programs highly recommended
• Strong facility with Microsoft Office programs, in particular spreadsheet and database functions; knowledge of Salesforce data system a plus
• Excellent organizational skills with the ability to work independently and under established deadlines
• Solid interpersonal skills and ability to…