SME Onboarding administrator

SME Onboarding Administrator

Cairo

Full Time (40 hours) Fixed Term

Shift work – Shifts will fall between Sunday to Friday 8.00am – 6.00pm UK time

We make health happen

We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all. We take immense pride in our work, working together with determination and focus. Delivering care that our millions of customers can count on, from experts they trust.

As an Onboarding Administrator, you will support our business customers at the beginning of their journey with us and help to onboard them onto the relevant systems and work closely with internal teams to ensure smooth transition. You'll be required to answer, facilitate and resolve all queries from internal and external customers (decision makers, group secretaries, intermediaries), providing a professional and dedicated service.

You'll help us make health happen by:

• Identifying and collecting appropriate information to facilitate the onboarding of SME B2B customers in response to requests across dual platforms
• Managing the onboarding journey and ensure receipt of all relevant documentation from intermediaries and customers post onboarding to meet both internal and regulatory requirements
• Managing and prioritising a variety of work streams as required to ensure onboarding activity remains within SLA's
• Working to targets relating to productivity and quality measures, using a variety of established technical and administrative processes
• Working effectively within a team, whilst also working independently on required onboarding activity

Multilingual skills essential, including excellent written and spoken English

Educated to degree level

Highly skilled in all Microsoft Office applications

Advert will close externally once sufficient application numbers are received and this may be before any published closing date.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: