Automotive Assistant Service Manager

Overview

We are seeking a knowledgeable and customer-focused Automotive Assistant Service Manager to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless experience from initial consultation to service completion. This role requires excellent communication skills, automotive knowledge, and a passion for delivering exceptional customer service.

Prior experience and familiarity with auto service management are highly valued.

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Paid time off
• Training & development

• Greet customers promptly and professionally, assessing their vehicle needs and concerns.
• Explain recommended services and repairs clearly, providing detailed auto estimates.
• Coordinate with technicians to schedule repairs and ensure timely completion of work.
• Upsell additional services or maintenance based on vehicle diagnostics and customer needs.
• Manage service writing, including documenting vehicle issues, repairs performed, and parts used.
• Handle cash transactions accurately and process payments efficiently.
• Maintain detailed records of customer interactions, service history, and billing information.
• Follow up with customers post-service to ensure satisfaction and foster ongoing relationships.
• Stay informed about the latest automotive repair techniques, including transmissions, oil changes, brake repair, suspension, tire service, diesel engine repair, shocks & struts, air brake systems, alignment, auto body repair, and other mechanical services.

• Proven experience or automotive service management background preferred.
• Strong knowledge of automotive diagnostics, mechanical systems, and vehicle maintenance procedures.
• Experience with auto estimating software and service writing is highly desirable.
• Excellent customer service skills with the ability to communicate technical information clearly.
• Ability to upsell services tactfully while maintaining integrity and customer trust.
• Mechanical knowledge of various vehicle systems such as transmissions, oil changes, brake systems, suspensions, tires, diesel engines, shocks & struts, alignments, and auto body repairs.
• Familiarity with auto sales processes is a plus.
• Strong organizational skills with attention to detail in documentation and record keeping.
• Ability to work in a fast-paced environment while maintaining professionalism and courtesy at all times.

• Job Type: Full-time
• Work Location:
  
  In person