Business Services Manager- ONSITE

Overview

Company

Description:

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description:

The Business Services Manager oversees employer outreach and partnerships to expand job and training opportunities for WeCARE participants. The role guides staff performance and ensures employer needs and accommodations are integrated into service delivery.

• Coordinate resources to expand and optimize employment and vocational rehabilitation opportunities for customers.
• Lead employer outreach efforts and guide the outreach activities of Business Services staff.
• Communicate employer needs effectively, ensuring accommodations are incorporated to maximize customer employment opportunities.
• Develop innovative strategies to build and strengthen partnerships with employers, community groups, faith-based organizations, non-profits, and government agencies.
• Actively participate in chambers of commerce, economic development organizations, and other employer-focused community groups to promote WeCARE services.
• Engage community and business leaders to increase awareness of the WeCARE program and expand hiring opportunities.
• Maintain ongoing employer follow-up to assess satisfaction and implement quality improvement strategies.
• Set employment-related goals for staff; monitor performance and provide coaching to ensure progress toward outcomes.
• Track and report unit productivity, analyze performance data, and develop improvement plans when needed.

• Bachelor's degree in Business Administration, Social Services, or a related field, and 3-5 years of experience in workforce development, training, education, or career development; or an equivalent combination of education and experience.
• At least four years of management and supervisory experience.
• Experience supporting customers in gaining employment, ideally in workforce development programs.
• Proven ability to work in a performance-driven environment using data analytics to improve processes and outcomes.
• Experience with motivational interviewing or care management models preferred.
• Strong team management, coaching, and continuous improvement skills using process and data analysis.
• Knowledge of publicly funded programs preferred.
• Understanding of reasonable accommodations and how to apply them in employment settings.
• Knowledge of federal, state, and local laws relevant to program compliance.
• Proficiency with electronic systems and databases required.
• Bilingual or multilingual skills preferred.

An essential part of your position requires a high level of in-person client engagement. This position will be expected to regularly meet with clients and/or community members face-to-face, either on site and/or at designated locations to foster trust, drive strategic conversations, and deliver exceptional service. This is not a remote and/or behind the scenes role. This is a full-time, in-person position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor.

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.