Partnership Commercialization--Executive Director

Overview

Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $2.2 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies. The organization is engaging in a multi-year international expansion, platform modernization, all while serving some of the largest company names on the planet.

The Executive Director, Partnership Commercialization for Global Merchant Services will be a critical member of the Merchant Services Global leadership team.

The Partnership Commercialization Lead will drive the adoption and expansion of JPMC Merchant Services by defining and executing strategies for building and managing a robust partnership ecosystem. This role involves developing deep relationships with strategic partners, overseeing commercial and technical engagements, and ensuring exceptional partner experiences for clients. The Lead will spearhead initiatives to grow a community of developers, partners, and users, facilitating seamless integration of commerce solutions across different industries and regions.

The candidate should have experience influencing product, sales, and technology transformations within the Payments Industry and understand how corporations utilize payment providers globally. Additionally, the role requires coordinating efforts across multiple business units, streamlining communication, prioritizing initiatives, and making decisions on outcomes beyond direct management.

• Lead the Ecosystem Strategy & Vision: Lead the development and execution of strategies to expand and strengthen the JPMC Commerce ecosystem, including driving the adoption of online and instore solutions.
• Develop Partnerships: Identify and forge strategic partnerships with key stakeholders including developers, industry leaders, and ecosystem collaborators
• Support Ecosystem Support & Enablement: Collaborate with technical, marketing, and operations teams to ensure partners have the tools, resources, and support necessary to build within JPMC’s commerce solutions.
• Integrate Product Integration & Adoption: Work closely with large group of our internal stakeholders (engineering, marketing, servicing, product) team to ensure Merchant Services technology is easily accessible and integrated into a wide range of applications.
• Define Ecosystem Metrics & Reporting: Define key performance indicators (KPIs) for ecosystem growth, tracking the progress of the organization’s efforts in growing the developer base.
• Activate Ecosystem Events & Activation: Lead key events such as developer meetups, and conferences that promote the growth of the JPMC Commerce ecosystem and provide valuable networking opportunities for developers and industry leaders.
• Evaluate new business models quickly and with financial discipline, driving decisive outcomes that are agreed to by all stakeholders and then turned over for execution or removed from ideation
• Identify sales distribution channels for regional priorities and influence the global sales force for optimal P&L gains through direct client sales, partner distributions, or other commercial efforts to grow the global P&L
• Manage M&A considerations, partnerships, and other external industry partner evaluations complimenting global roadmap and revenue objectives

• 10+ years’ experience of experience in partner ecosystem development and commercialization across payment and/or technology industries.
• Proven track record of building and scaling developer ecosystems, partnerships, and community engagement in a fast-paced, rapidly evolving space.
• Strong business acumen with experience in strategic partnerships, negotiation, and driving the growth of developer communities and ecosystems as well as expertise ingo to market, product marketing, and sales strategies
• Exceptional communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders,…