Senior Product Manager, Trust

Senior Product Manager For Trust Experience

The Trust Experience Product Management team's mission is to provide transparent, seamless and deeply human experiences for buyers and sellers during enforcement. We believe that marketplace integrity is about building an empathetic ecosystem where users understand the rules, have a voice when they disagree, and trust their accounts are protected, all while meeting global regulations and privacy standards.

As Senior Product Manager for Trust Experience you will:

• Be responsible for defining a clear vision for your product area, outlining business and customer outcomes that balance enforcement with user remediation and transparency
• Identify new product opportunities to help seller anticipate consequential Etsy enforcement actions, under the reasoning behind them and navigate a clear path before their business is disrupted
• Navigate complex trust scenarios independently and craft plans of bets aligned with team and company goals, while making trade-off decisions that account for speed and quality

This is a full-time position reporting to the Group Product Manager, Trust Experience. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team.

Qualities that will help you thrive in this role are:

• Proven track record of setting a product strategy that solves customer problems
• Strong communication and stakeholder management skills
• Experience using qualitative insights and data to make product decisions. You also know when and how to balance data with intuition
• Passionate about building safe experiences for our members
• A strong belief in Etsy's vision, mission and values

Additional Information

Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! Tell us what you're all about. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law.