Process Improvement Sr. Specialist

Process Improvement Sr. Specialist

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Join Us At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Support delivery of process excellence initiatives by leading end-to-end diagnostics, process mapping, RCA, and implementation support for telecom business processes—helping improve operational efficiency, customer experience, and cost through Lean/Six Sigma and data-driven improvement, in alignment with Vodafone objectives and the Sr. Lead's transformation agenda.

Lead work streams within process optimization projects: deliver assigned scope from discovery to implementation, ensuring alignment to priorities and measurable outcomes (supports execution of major optimization initiatives)

Run process diagnostics: capture VOC/pain points, map As-Is/To-Be, identify waste and bottlenecks, and recommend improvements

Perform RCA and propose solutions: conduct 5-Why/Fishbone/Pareto and validate root causes using data/logs and operational evidence.

Analytics & KPI management: build KPI baselines, benchmarking views, and tracking to monitor performance and confirm benefits

Standardization and document: draft SOPs, controls, checklists, and process documentation; maintain version control and ensure repeatability

Stakeholder engagement & workshops: facilitate process mapping/RCA/prioritization workshops and drive action closure across teams (supports cross-functional collaboration and influence)

Business case support: quantify benefits (time, cost, risk reduction, CX), support business case inputs and benefit tracking

Change enablement support: prepare communication/training drafts and operational readiness packs for new processes

Process mapping & redesign: E2E thinking, handoffs, controls

Structured problem solving: CA, hypothesis testing, simplification of ambiguity

Analytical capability: trend analysis, KPI design, insights

Stakeholder management & facilitation: workshops, alignment, influence without authority

Documentation & communication: SOPs, presentations, executive-ready updates

Must have technical / professional qualifications +3 years ' experience in process improvement / transformation / management consulting

Strong communication and collaboration skills; able to engage cross-functionally

Lean Six Sigma Green Belt

Tools:
Excel/PowerPoint; process mapping; reporting (Power BI is a plus)

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.