Analyst, Customer Service​/HelpDesk, Customer Service Rep

Job Description

About the Role:

Clerx Egypt is hiring Customer Service Agents to support our Comcast Broadband program. You will be the first point of contact for US-based customers, handling inquiries related to billing, service, and account support over phone and/or chat.

• Handle inbound customer interactions for the Astound account (billing, service issues, account management)
• Meet quality, productivity, and customer satisfaction targets consistently
• Accurately document all customer interactions in the company CRM system
• Escalate complex issues per established workflows and procedures
• Maintain compliance with company policies and client SLAs at all times

• English proficiency: B2 (CEFR) or higher — verbal and written
• High school diploma minimum; university degree preferred
• Prior customer service or call center experience is a plus, not required
• Strong communication, listening, and problem-solving skills
• Comfortable working rotational shifts (24/7 coverage, including nights and weekends as needed)
• Must be able to commute to and work on-site at Maadi Technological Park, Cairo