Customer Care Advisor - Fluent Spanish Speaker

Care Advisor

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your key responsibilities:

• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
• Commit to the department’s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
• Implement AI tools to adhere to the department's service standards
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client’s hospital admissions, evacuations, repatriations and other cases as required
• Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication.

What you bring:

• Medical background is a plus.
• Experience in a customer facing role is a must.
• Previous experience in Call Centre environment would be beneficial.
• Experience working in pressurized environment with tight deadlines.
• Strong Knowledge of Microsoft Office (Excel, Word)
• Applicants must be flexible to work within our rotating shift patterns.
• High level of fluency in Spanish is a must.
• Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.

At Allianz Partners, Artificial Intelligence (AI) is transforming service delivery and innovation. By leveraging Business Intelligence and Data Analytics, we enhance strategic decision-making and customer experiences. Our commitment to Ethical AI ensures responsible deployment, maintaining data integrity and trust. Conversational AI improves communication, while Emerging Technologies and Generative AI drive industry leadership and new opportunities. With robust Information Security Management, we protect sensitive information, ensuring compliance and security.

Embrace the future of AI with Allianz Partners, where possibilities become realities.

What we offer:

• Dynamic and Multinational working environment
• Trainings and programs dedicated to Learning and Development (e.g. free access to Linked In Learning)
• A wide range of employee benefits such as performance bonus, health insurance.
• Open company culture, flexibility of working hours, giving you a hybrid working environment.
• Modern Offices