Customer Service Representative Brooklyn, NY

Customer Service Representative

We are looking for a Customer Service Representative to support a nonprofit organization in Brooklyn, New York through an ongoing Contract position. This role focuses on delivering responsive assistance, handling inquiries with professionalism, and helping create a positive experience for the community served by the organization. The ideal candidate is organized, approachable, and comfortable using Microsoft Office to manage daily tasks efficiently.

Responsibilities:

• Respond to customer questions and service requests by phone, email, or in person with professionalism and care.
• Provide clear and accurate information about programs, services, and next steps to ensure a smooth customer experience.
• Document interactions, updates, and follow-up actions in internal records with attention to detail.
• Coordinate with internal team members to resolve issues, escalate concerns, and maintain timely service.
• Prepare routine correspondence, reports, and service-related documents using Microsoft Office applications.
• Track open inquiries and follow through to completion to ensure customer needs are addressed promptly.