Italian Teammate; Voice

Bilingual Italian & English Teammate

As a Bilingual Italian & English Teammate, you will be on the front lines of customer experience, providing first-line support, troubleshooting, and ticket resolution. The role often involves a blended scope that includes both Customer Service (CS1 profile) and Content Moderation tasks, supporting key client accounts. You will be expected to resolve high-volume, low-to-medium complexity issues, focusing on customer satisfaction.

• Provide first-line support, troubleshooting, and ticket resolution.
• Handle customer correspondence across multiple channels including Voice, Chat, and Email.
• Manage Content Moderation tasks for specific accounts.
• Utilize primary tools such as Zendesk and remote support applications.

• Language Proficiency:
  • Italian: B2+ proficiency (fluent written and spoken Italian is required).
  • English: B1+ proficiency (must be able to handle English contacts and complete training, which is provided in English).
• Experience:
  
  A minimum of six months of Customer Service Representative (CSR) experience.
• Technical:
  Tech experience (basic troubleshooting) is a plus, but not required. Basic database/SQL familiarity is preferred for L1 support roles.
• Soft Skills:
  
  Must possess strong communication, customer service, and problem-solving skills.
• Education:
  
  Graduates, gap-year students, drop-outs, and undergraduate students without educational commitments are eligible to apply.

• KPIs:
  Variable KPIs may be guaranteed for the first three months based on Adherence and Attendance only.
• Work Schedule:
  
  Rotational shifts (Morning/Night/Overnight) with 5 working days and 2 days off.
• Work Setup:
  Onsite (In-center).
• Transportation:
  Provided.

How We Partner To Protect You:
Task Us will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of Task Us.

DEI:
In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.