Enrollment​/Customer Service Representative

Position: Enrollment/ Customer Service Representative
Duration: 5+ months Job Type: Contract to Hire 8:00 AM – 4:00 PM (subject to change; final reporting hours confirmed upon hire Spanish-speaking candidates preferred
-As needed. Summary In an effort to increase enrollment in NYC public schools post-COVID-19 pandemic, the Client is committed to providing outreach, tools, resources, and the most up-to-date information to families through various channels. These include the P311 call center, the in-house Outreach team, and Family Welcome Centers (FWCs) across the five boroughs. The Client believes that a thoughtful marketing campaign will help families access the necessary resources to make informed decisions about education.

This initiative aims to encourage families to return to Client schools and attract new families by promoting the benefits of high-quality, free public education. The Office of Student Enrollment (OSE) is a fast-paced and multifaceted organization that manages admissions, enrollment, and transfers for students from 3K, Pre-K, Kindergarten through Grade 12 (excluding charter schools). OSE supports Client priorities by designing and implementing admissions policies and childcare eligibility processes that ensure equitable access to high-quality education.

The Family Welcome Center Enrollment Representative is an integral member of the FWC team, providing excellent customer service and assisting families with enrollment and admissions-related matters. This role involves handling complex situations, triaging requests, and supporting outreach initiatives aimed at increasing enrollment. Reports To Family Welcome Center Supervisor Direct Reports N/A Key Relationships Works with:
Families Family Welcome Center staff School-based staff Other Client offices School communities Community-based organizations and agencies