Customer Service Representative Brooklyn, NY | Robert Half

Customer Service Representative

We are looking for a Customer Service Representative to support a busy healthcare-related service environment in Brooklyn, New York. This Contract position is ideal for someone who communicates clearly, responds with empathy, and can manage a high volume of customer interactions with accuracy. The person in this role will assist callers, process service-related information, and help ensure each interaction is handled professionally and efficiently.

Responsibilities:

• Respond to incoming customer calls promptly and provide clear, courteous assistance for a range of service-related questions.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.
• Enter orders and related information into internal systems with close attention to accuracy and completeness.
• Address customer concerns by gathering relevant details, offering appropriate solutions, and escalating complex matters when necessary.
• Maintain organized records of conversations, service actions, and transaction details to support smooth ongoing service.
• Deliver a positive call center experience by balancing efficiency, professionalism, and compassion in every interaction.