ETIC, Skills & Learning Operations- Graduate Program

Graduate Program
- Skills & Learning

At PwC ETIC, we are building a future-ready workforce by investing in continuous learning and capability development. As a Grad in the Skills & Learning team, you will play a key role in shaping, executing, and scaling upskilling initiatives for both internal teams and external academic partnerships. Skills & Learning
- Graduate Program is designed for freshers or early career professionals (0-1 years experience) eager to start a career in Operations, Program Coordination, and talent development administration. You will play a key role in ensuring the smooth execution of development programs, technical upskilling tracks and other learning initiatives within ETIC.

Program Duration: 1 year (Paid)

Key Responsibilities:

• Learner Onboarding & Orientation:
  Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.
• Engagement & Retention:
  Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.
• Program Administration:
  Handle day-to-day operations for the Skills & Learning initiatives, ensuring timelines, engagement and deliverables are met.
• Logistics Coordination: organize sessions schedule, trainings and logistics arrangements.
• Communications Management: learners & vendors communications, reminders and follow-ups to ensure engagement and attendance.
• Tracking & Reporting:
  Maintain accurate participant lists, attendance logs, and feedback records; prepare regular status updates for program leads.
• Vendor & Partner Support:
  Coordinate with training providers, external facilitators, and academic partners to manage logistics and program requirements.
• Record keeping:
  Ensure all program documentation is complete and stored in the right systems.
• Personalized Learner Support:
  Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.

Qualifications:

• 0-1 years of work experience
• Proficiency in Microsoft Office Suite (Excel, Outlook, Powerpoint, Word)
• Ability to manage multiple tasks with attention to detail.
• Excellent written and verbal communication in English
• Strong organizational and time management Skills.

What you'll gain:

• Hands-on experience in running large-scale learning and upskilling programs.
• Exposure to the operational side of skills transformation at ETIC.
• Networking opportunities
• Potential career progression within PwC ETIC upon program completion